FAQ

We are always happy to hear from our customers. You can contact us via e-mail.

E-mail contacts
Service and support: topokayc@gmail.com

Why can't I place my order?
If your billing address does not match your bank's record exactly, your order will not be placed. An authorization/hold will be placed on your credit card every time you attempt to submit an order.

What is an authorization/hold?
An authorization is NOT a charge. It is monies held by your bank which guarantee we can collect payment when your order ships.

Has my order shipped?
Click the "Order Status" link at the top middle of our site to check your orders status.

How do I track my order?
Click the "Order Status" link at the top middle of our site to track your order.

My order never arrived.
Click the "Order Status" link at the top middle of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.

An item is missing from my shipment.
Click the "Order Status" link at the top middle of our site of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.

My product is missing parts.
Click the "Order Status" link at the top middle of our site of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How do I create an account?
1) Click the "Register" link at the top middle of our site.
2) Enter your information.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
Click the "Order Status" link at the top middle of our site to edit your account information.

How much is my shipping?
Free shipping on orders over

I forgot my password.
Click the "Order Status" link at the top middle of our site. Under the login box you'll see a link that says "Click Here if you've forgotten your password". That link will send an email to you with your password.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?
Please visit this Return Policy page located at the bottom of every page.

When will my order ship?
Most of our products ship within 2 business days after placing your order. We can't guarantee that every item will be in stock. Items that are not currently in stock will be placed on backorder. If this occurs you will be given the opportunity to cancel or change your order.

Do I have to pay sales tax?
You do not have to pay sales tax.

I have a question on my charges.
Click the "Order Status" link at the top middle of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.